KCOM Academy programme poster with the headline result: 4.93 average trainer rating out of 5, from 15 participant responses

Essential Skills for Administrative Assistants: from support role to strategic partner

October 27, 2026•2 min read

We are pleased to share the participant results from Essential Skills for Administrative Assistants, delivered at the Radisson Hotel, Bandar Seri Begawan, in July 2026. Davidson Abishegam led the programme. Fifteen administrative professionals from government agencies, the financial sector, property, healthcare and manufacturing, among others, completed evaluation forms.

The results

15 evaluation responses.
87% rated the programme excellent or very good (13 of 15). 73% rated it excellent (11 of 15).
Overall rating of 4.60 out of 5. Trainer rating of 4.93 out of 5, with 14 of 15 participants giving 5 out of 5.
Self-rated knowledge rose from 3.87 to 4.47, a gain of 0.60 points. Participants arrived with a relatively high view of their own skills and still reported improvement.
Before the programme, 2 of 15 participants rated their knowledge as fair or poor. Afterwards, none did.

Two participants rated the programme satisfactory. We note this plainly, because honest results are more useful than polished ones.

From support role to strategic partner

The most striking theme was how participants described their own role. They did not talk about becoming more efficient assistants. They talked about becoming strategic partners to the leaders they support.

For me, it is to be a strategic partner instead of support staff.
Participant, administrative professional

Strategic partners really opened my eyes. I will start applying this to myself.
Participant, administrative professional

Assertiveness and communication, so that I can improve those skills.
Participant, administrative professional

Assertive communication, motivation and the interplay of IQ, EQ and SQ were named by several participants as the most useful topics. These are the skills that allow an administrator to raise an issue with a senior colleague, manage competing priorities and be trusted with more.

The learning environment

Dave is a very skilled trainer who creates a psychological safety net where participants feel comfortable making mistakes, pushing outside their comfort zones, and trying new communication styles without fear of harsh judgment.
Participant, administrative professional

Participant suggestions

One participant felt that two days was a little short and suggested a three day format. We note the comment with appreciation.

Further information

We would be pleased to discuss the programmes planned for Brunei, or an in-house session for your organisation. Please contact Debbie, Head Business Support at KCOM Academy, on WhatsApp +60 12-217 7501 or at [email protected]. Further information is available at kcomacademy.com.

About these figures: KCOM Academy participant evaluation forms from one session of Essential Skills for Administrative Assistants held in July 2026. Ratings use a five point scale from Poor (1) to Excellent (5). Knowledge ratings are self-assessed by participants before and after the session. Quotes are lightly edited for spelling and are not attributed to individuals.

Davidson Abishegam

Dave is an accomplished author who combines years of experience with his passion for continuous learning and personal development. With a deep understanding of leadership, communication, and team dynamics, his writings focus on transforming personal and professional growth through insightful strategies and actionable advice. As an author, Dave is known for his engaging and accessible writing style, making complex topics easy to understand and apply. His works reflect a blend of personal experience and research-driven principles, empowering readers to unlock their potential, enhance their leadership skills, and cultivate meaningful change in their personal and professional lives. Drawing from his extensive experience in coaching, training, and team-building, Dave's books provide readers with the tools they need to achieve success. His philosophy centers around building resilience, emotional intelligence, and a growth mindset, helping individuals and teams achieve sustainable progress in today's fast-paced, ever-changing world. Dave’s works serve as a roadmap for anyone looking to make a lasting impact, both personally and within their organisations. His approach to writing reflects his commitment to lifelong learning and empowering others to continuously strive for excellence in everything they do.

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