Human Resource


1.Conducting Effective Performance Reviews
2.Conflict Resolution: Getting Along in the Workplace
3.Employee Dispute Resolution: Mediation through Peer Review
4.Hiring for Success: Behavioral Interviewing Techniques
5.Onboarding: The Essential Rules for a Successful Onboarding Program
6.Orientation Handbook: Getting Employees Off to a Good Start
7.Performance Management: Managing Employee Performance
8.Talent Management
9.360 Degree Feedback
10.Performance Appraisal
11.Training Needs Analysis (TNA)
12.Human Resource Management
13.HRM – Recruitment and Selection
14.Interviewing Skills
15.Job Analysis & Job Design
16.Balanced Scorecard Basics
17.Business Ethics for the Office
18.Diversity Training: Celebrating Diversity in the Workplace
19.Employee Accountability
20.Safety in the Workplace
21.Workplace Harassment: What It is and What to Do About It
22.Workplace Violence: How to Manage Anger and Violence in the Workplace
23.Employee Absenteeism
24.Employee Motivation
25.Organizational Behaviour
26.Organizational Culture
27.Organizational Issues
28.Organizational Structure
29.Coaching and Mentoring
30.Coaching: A Leadership Skill
31.Human Resources Training: HR for the Non HR Manager
32.Motivation Training: Motivating Your Workforce
33.Business Succession Planning: Developing and Maintaining a Succession Plan

Productivity

34.Getting Stuff Done: Personal Development Boot Camp
35.Working Smarter: Using Technology to your Advantage Delegation:
36.The Art of Delegating Effectively
37.Effective Planning & Scheduling
38.Meeting Management: The Art of Making Meetings Work
39.Personal Productivity
40.The Work Organization
41.The Minute Taker’s Workshop
42.Time Management: Getting Organized
43.Effective Meetings
44.Effective Teamwork: The Excellent Organization
45.Stress Relief and Stress Reduction
46.Anger Management: Understanding Anger – Yours and Others
47.Stress Management
48.Controlling Anger Before It Controls You
49.Skills for the Administrative Assistant


Supervisors & Managers

50.Building Self Esteem & Assertiveness Skills
51.Business Etiquette: Gaining That Extra Edge
52.Conflict Resolution: Dealing with Difficult People
53.Conquering Your Fear of Speaking in Public
54.Creating a Dynamic Job Portfolio
55.Critical Thinking
56.Emotional Intelligence
57.NLP Tools for Real Life
58.NLP: An Introduction to Neuro Linguistic Programming
59.Public Speaking: Presentation Survival School
60.Public Speaking: Speaking Under Pressure
61.Research Skills
62.Writing Reports and Proposals
63.Core Negotiation Skills
64.Generation Gap: Closing the Generation Gap in the Workplace
65.Problem Solving and Decision Making
66.Accounting Skills for the New Supervisor
67.Advanced Project Management
68.Budgets and Managing Money
69.Business Leadership: Becoming Management Material
70.Intermediate Project Management
71.Leadership Skills for Supervisors
72.Negotiating for Results
73.Project Management Fundamentals
74.Understanding Project Management
75.The ABCs of Supervising Others
76.The Professional Supervisor
77.Talking to Employees about Personal Hygiene
78.Technical Report Writing
79.Interpersonal Skills
80.Introduction to Strategy
81.The New Manager
82.Creative Problem Solving


Leadership

83.Leadership and Teambuilding
84.Build a Winning Team
85.Teamwork: Building Better Teams
86.Developing High Performance Teams the New Change Leader
87.Leadership and Delegation
88.Leadership and Influence
89.Group Dynamics
90.Managing Conflict
91.Strategic Decision Making
92.Strategic Management and Measurement
93.Strategy, Leadership and Culture
94.Secrets of Change Management
95.Benchmarking Techniques
96.Enterprise Risks Management


Trainers

97.Train-the-Trainer – Inspire, Motivate, and Educate Advanced Skills for the Practical Trainer
98.Developing Your Training Program
99.Facilitation Skills
100.Survival Skills for the New Trainer
101.The Practical Trainer
102.Using Activities to Make Training Fun
103.Presentation Skills


Sales & Marketing

104.Communication Strategies
105.Customer Service: Critical Elements of Customer Service
106.The Customer Driven Organization
107.Customer Relationship Management
108.Effective Complaint Handling
109.Branding: Creating and Managing Your Corporate Brand
110.Building Relationships for Success in Sales
111.Call Centre Training: Sales and Customer Service Training for Call Centre Agents
112.Customer Relationship Management
113.Dynamite Sales Presentations
114.Overcoming Objections to Nail the Sale
115.Prospecting for Leads like a Pro
116.Selling Smarter
117.Telemarketing: Using the Telephone as a Sales Tool
118.Selling Professional Services
119.Customer Service Training: Managing Customer Service
120.Marketing and Sales


Communication

121.Advanced Writing Skills
122.Business Writing that Works


Finance

123.Cost Planning and Management
124.Financial Wisdom with KPIs and Scorecards
125.Analysis of Company Performance
126.Fraud Detection and Prevention
127.Risk Management
128.Investment Risks Management


Information Technology (IT) Applications

129.Microsoft Excel Data Management
130.Microsoft Excel Fundamentals / Intermediate / Advance
131.Creating Access Databases with Ease
132.Microsoft Access Fundamentals / Intermediate / Advance
133.Microsoft PowerPoint Fundamentals / Advance
134.Powerpack Design and Presentations
135.Microsoft Word Publications
136.Microsoft Word Fundamentals / Intermediate / Advance
137.Microsoft Project
138.Microsoft Outlook Tips and Tricks
139.Adobe Illustrator
140.Adobe Photoshop